Cross-border intelligence, on the wire.

Amazon announced a change to its customer service metric last month, shifting from a Yes/No survey to a 1-to-5 satisfaction scale. This affects self-ship sellers who handle their own customer service. The new method aims to better measure buyer dissatisfaction.

eBay announced a temporary 3-week postage rate change for USPS Ground Advantage labels purchased through eBay Labels. The change affects specific weight-zone combinations and is puzzling due to its short duration and limited scope.

Amazon announced it will automatically apply 'New Arrival' or 'Notable Arrival' badges to new products from sellers to help customers identify promising new items, increasing visibility and early sales momentum. Sellers do not need to take any action.

Amazon updated its Customer Service by Amazon (CSBA) add-on, claiming it will reduce refunds for sellers. CSBA is a paid service where Amazon manages customer service for self-fulfilled orders, and the change is intended to benefit program participants.

eBay's May 2026 Seller Update introduces a new Issue Resolution Center to help sellers identify and resolve issues affecting their selling ability, and a Regulatory Compliance Support page. Additionally, new ad controls are added for sellers using Promoted Listing campaigns.