Cross-border intelligence, on the wire.

Amazon updated its Customer Service by Amazon (CSBA) add-on, claiming it will reduce refunds for sellers. CSBA is a paid service where Amazon manages customer service for self-fulfilled orders, and the change is intended to benefit program participants.

The AliExpress Summer Sale has launched, and new research shows that 86% of UK consumers are deeply concerned about the rising cost of living impacting their household budgets for leisure and shopping. 39% stated they are 'very concerned' about the financial pressure heading into summer.

Ofcom has launched an investigation into Royal Mail's compliance with quality of service performance targets for the 2025/26 financial year. The regulator requires Royal Mail to meet specific targets for universal service products, including delivery timeframes. The investigation will assess whether Royal Mail has failed to meet these obligations.

Amazon has expanded its same-day delivery service in parts of London to include fresh groceries such as fruit, vegetables, meat, dairy, and frozen items. This marks a significant step in Amazon's grocery expansion in the UK, allowing customers to add fresh food to their regular Amazon orders.

WWEX Group, a third-party logistics provider, and Auctane, known for ShipStation, Stamps.com, Metapack, and Packlink, have merged to form ShipStation Global. The merger is backed by Thoma Bravo, the largest software-focused investment firm, with CVC Funds and other WWEX Group investors retaining a significant stake.

The Yodel brand is being phased out and replaced entirely by InPost. The 'Yodel by InPost' name will be retired from the web and the Yodel mobile app will be discontinued. Users must download the InPost app to retain their saved preferences.

TikTok Shop is expanding to four new EU countries—Austria, Belgium, the Netherlands, and Poland—on June 15, bringing its total European markets to 10, including France, Germany, Ireland, Italy, Spain, and the UK. Retailers can already register for the platform.

THG Fulfil has partnered with Mirakl Connect, an AI-powered multichannel selling platform, to help brands expand onto hundreds of global retailer-operated marketplaces like Debenhams. The collaboration offers an integrated end-to-end solution that simplifies and accelerates marketplace growth by addressing operational complexities.

easyGroup is launching easyShop.com, an online marketplace in partnership with OnBuy.com, set to go live later this year. This marks the company's expansion into mainstream online retail, leveraging its well-known brand to enter the consumer retail sector internationally.

European ecommerce companies often struggle in the U.S. market due to differing consumer priorities: European consumers focus on making the right decision, while American consumers prioritize ease and confidence in their choices.

This week's new ecommerce tools include solutions for Reddit ads, email marketing, design, crowdshipping, agentic commerce audits, and last-mile delivery, as reported by Practical Ecommerce.

eBay's May 2026 Seller Update introduces a new Issue Resolution Center to help sellers identify and resolve issues affecting their selling ability, and a Regulatory Compliance Support page. Additionally, new ad controls are added for sellers using Promoted Listing campaigns.

This free webinar, hosted by Base.com and EMOTIV, will teach automotive Parts & Accessories sellers how to leverage K-Type and fitment data to boost sales, minimize returns, and enhance visibility on marketplaces like eBay. Accurate fitment data is crucial for staying competitive in the growing automotive ecommerce sector.

Stanley 1913, known for its viral Quencher tumbler, is expanding into storage solutions, international markets, and sports partnerships to diversify beyond its iconic water bottle.