Cross-border intelligence, on the wire.

eBay released its October 2024 Seller Update, introducing new features and policy changes aimed at improving the selling experience. Key updates include enhanced listing tools, updated fee structures, and new promotional opportunities for sellers.

eBay has released its Seller Update for January 2025, outlining new policies and features for sellers. The update includes changes to fee structures, listing requirements, and promotional tools. Sellers are advised to review the changes to ensure compliance and optimize their selling strategies.

TikTok Shop has introduced new tools, including expanded access to its chatbot feature, as reported by Social Media Today. The update aims to enhance user experience and streamline shopping interactions on the platform.

TikTok Shop has updated its shipping and fulfillment policies, prompting mixed reactions from sellers. Some sellers appreciate the changes for potentially improving delivery times, while others express concerns over increased costs and operational challenges. The new stance aims to streamline the shopping experience but requires sellers to adapt quickly.

Amazon announced a change to its customer service metric last month, shifting from a Yes/No survey to a 1-to-5 satisfaction scale. This affects self-ship sellers who handle their own customer service. The new method aims to better measure buyer dissatisfaction.

TikTok Shop is expanding its operations to become a pan-European marketplace, according to Ecommerce News Europe. The platform is evolving from a social commerce feature into a full-fledged e-commerce marketplace across Europe.

TikTok Shop is expanding its merchant services to new European Union countries, according to Social Media Today. The platform is broadening its e-commerce capabilities within the EU market.

eBay announced a temporary 3-week postage rate change for USPS Ground Advantage labels purchased through eBay Labels. The change affects specific weight-zone combinations and is puzzling due to its short duration and limited scope.

Amazon announced it will automatically apply 'New Arrival' or 'Notable Arrival' badges to new products from sellers to help customers identify promising new items, increasing visibility and early sales momentum. Sellers do not need to take any action.

Amazon updated its Customer Service by Amazon (CSBA) add-on, claiming it will reduce refunds for sellers. CSBA is a paid service where Amazon manages customer service for self-fulfilled orders, and the change is intended to benefit program participants.

TikTok Shop is expanding to four new EU countries—Austria, Belgium, the Netherlands, and Poland—on June 15, bringing its total European markets to 10, including France, Germany, Ireland, Italy, Spain, and the UK. Retailers can already register for the platform.

TikTok has announced the winners of the TikTok Shop UK Awards 2025, celebrating top creators and businesses on its platform. The awards recognize excellence in e-commerce and content creation within the UK market.

Amazon provides a lesser-known perk to sellers using its Fulfillment by Amazon (FBA) service, but it does not cover all items. Sellers who have experienced lost products upon arrival at Amazon fulfillment centers may wish the benefit applied to all their FBA items.

eBay's May 2026 Seller Update introduces a new Issue Resolution Center to help sellers identify and resolve issues affecting their selling ability, and a Regulatory Compliance Support page. Additionally, new ad controls are added for sellers using Promoted Listing campaigns.